Privacy Policy

1. Introduction

OnlineTourPackage ("we", "us", "our") operates the website onlinetourpackage.in and the Kerala Tour platform. We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains what information we collect when you visit our website or book a tour with us, how we use that information, and what rights you have in relation to it.

2. Information We Collect

2.1 Information You Provide Directly

• Contact details: Name, email address, phone number, and address
• Booking details: Travel dates, number of travelers, package preferences, special requirements
• Identity documents: Copies of ID proof required for hotel check-ins and permits (stored securely)
• Payment information: We do not store full card details. Payments are processed through secure, PCI-DSS compliant payment gateways.
• Communication records: Emails, WhatsApp messages, and inquiry form submissions

2.2 Information Collected Automatically

• IP address and approximate location
• Browser type and device information
• Pages visited, time spent, and navigation patterns
• Referral source (how you found our website)
• Cookie data (see Section 5)

3. How We Use Your Information

We use the information we collect to:

• Process and confirm your tour bookings
• Communicate trip details, updates, and itineraries
• Send booking confirmations, invoices, and receipts
• Provide customer support before, during, and after your trip
• Personalise your experience and recommend relevant packages
• Send promotional offers and newsletters (only with your consent)
• Comply with legal obligations, including GST filing and government permit requirements
• Analyse website usage to improve our services
• Prevent fraud and ensure security

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data with:

• Hotels & accommodations — for check-in and room assignments
• Transport providers — for cab and vehicle bookings
• Activity operators — for adventure or guided experiences
• Payment gateways — for processing transactions securely
• Government authorities — when required by law (e.g., forest department permits, immigration)
• Analytics providers — such as Google Analytics, in anonymised form

All third parties we work with are bound by confidentiality obligations and are not permitted to use your data for their own marketing purposes.

5. Cookies & Tracking

Our website uses cookies — small text files placed on your device — to enhance your experience. Types of cookies we use:

• Essential cookies: Necessary for the website to function (e.g., session management, theme preference)
• Analytics cookies: Help us understand how visitors interact with our site (Google Analytics)
• Marketing cookies: Used to show you relevant ads on third-party platforms (only if you consent)

You can control and delete cookies through your browser settings. Disabling cookies may affect some features of our website.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption for all data transmitted via our website
• Secure servers with restricted access
• Regular security audits and updates
• Staff trained in data protection practices

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to doing our best to protect your data.

7. Your Rights

Under applicable Indian law and as a matter of good practice, you have the right to:

• Access — Request a copy of the personal data we hold about you
• Correction — Ask us to update inaccurate or incomplete information
• Deletion — Request deletion of your data (subject to legal retention requirements)
• Opt-out — Unsubscribe from marketing communications at any time
• Portability — Receive your data in a structured, machine-readable format

To exercise any of these rights, please contact us at cmtc@onlinetourpackage.com. We will respond within 30 days.

8. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this page and, where appropriate, by email.

We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

For any questions, concerns, or requests related to this Privacy Policy, please reach out to us:

• Email: cmtc@onlinetourpackage.com
• Phone: +91-92-5831-8577
• Website: onlinetourpackage.in