We understand plans change. Here's everything you need to know about cancelling a booking.
All cancellation requests must be made in writing — via email to cmtc@onlinetourpackage.com or through WhatsApp at +91-92-5831-8577. Cancellation is effective only from the date we receive and acknowledge your written request.
The following cancellation charges apply to all standard tour packages, calculated from the date of receipt of written cancellation notice to the departure date:
| Days Before Departure | Cancellation Charge | Amount Refundable |
|---|---|---|
| 30 days or more | 10% of total package cost | 90% refunded |
| 22–29 days | 20% of total package cost | 80% refunded |
| 15–21 days | 30% of total package cost | 70% refunded |
| 8–14 days | 50% of total package cost | 50% refunded |
| 4–7 days | 75% of total package cost | 25% refunded |
| 0–3 days / No Show | 100% of total package cost | No refund |
Charges are calculated on the total package cost inclusive of all taxes and surcharges.
During peak travel seasons — October to January and May to June — stricter cancellation terms apply due to high demand and pre-committed accommodation and transport bookings:
| Days Before Departure | Cancellation Charge (Peak) | Amount Refundable |
|---|---|---|
| 45 days or more | 15% of total package cost | 85% refunded |
| 30–44 days | 30% of total package cost | 70% refunded |
| 15–29 days | 50% of total package cost | 50% refunded |
| 0–14 days / No Show | 100% of total package cost | No refund |
Helicopter tour packages have a 100% non-refundable advance due to limited seat availability and airline partner policies. Cancellation within 30 days of departure forfeits the entire package amount.
Pilgrimage packages involve advance booking of mule/palanquin services, VIP darshan passes, and limited accommodation. Cancellation charges for these packages follow peak season rates regardless of travel month.
For customised itineraries built specifically for you, any advance paid towards research, documentation, and third-party bookings is non-refundable regardless of the cancellation timeline.
To cancel your booking, please follow these steps:
In rare circumstances, we may need to cancel a tour due to:
In such cases, we will offer you:
We will notify you at least 7 days in advance wherever possible. The Company is not liable for any consequential losses such as airfare or visa fees.
If you fail to show up at the designated departure point on the scheduled date without prior notice, the booking is treated as a 100% cancellation and no refund will be issued.
Partial no-shows (e.g., one traveler in a group not joining) will be treated as a cancellation for that individual, and charges will apply based on the departure-date timeline.
We strongly recommend purchasing comprehensive travel insurance at the time of booking. Travel insurance can cover:
We can recommend trusted insurance partners upon request. Contact us at cmtc@onlinetourpackage.com for more information.